FAQs & Policies
OnlyFans Merchandise Store is the only place to purchase exclusive and official merchandise from the OnlyFans brand. OnlyFans is a subscription site that enables content creators to monetize their influence. Learn more at OnlyFans.com
Shipping Delays [Update: March 2023]Our fulfillment center is undergoing a warehouse move during March 2023. Orders placed during this time may be subject to delivery delays of up to 5 business days. We sincerely apologize for any inconvenience this may cause.
International Shipping [Update: December 2022]
At this time, our shipping carriers are unable to deliver orders to Russia, Ukraine, and Belarus. We sincerely apologize for the inconvenience. Please contact us at email@example.com if you need to cancel your order.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- Other Regions: 10–20 business days
I received my order but a few items are missing! Where is the rest of my order?
Many orders will ship in multiple packages due to the fact that our merchandise is stored in several warehouses around the globe. Shipping confirmation for each portion of your order will be sent to the email address used to place the order. If you still find that an item from your order is missing, please email firstname.lastname@example.org.
Will my package have OnlyFans branding on it?
The return address on the label will be from OFMerch. We do not include any logos or OnlyFans branding on our mailing packages.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at email@example.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
At this time, we don’t offer standard returns or exchanges. If there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
We do not offer returns or refunds for buyer's remorse or shipping-related delays.
Due to sanitary reasons, all hats, hair accessories, socks, and shoes are final-sale and ineligible for return.
Any questions regarding our policies can be sent to email@example.com. Our team is available to answer your messages Monday through Friday.